Pallet Wrapping / Packaging Machinery Specialists
Based in the Midlands at the heart of the UK, nPack Machine Services are packaging machinery specialists providing pallet wrapping machine maintenance, servicing, repairs, breakdown cover, spare parts and new machine installations to commercial businesses across the UK.
We work with businesses of all sizes, from single-site operations to multi-site distribution centres, keeping end-of-line packaging equipment running efficiently and reliably day in, day out.
Services We Provide:
From planned preventative maintenance to emergency breakdown cover, we offer a full range of services to keep your packaging equipment operational and your warehouse moving.
Maintenance & Servicing:
Bespoke planned maintenance programmes covering quarterly to annual service visits, helping you avoid costly unplanned downtime and extend the working life of your machines.Repairs & Breakdowns:
Fast, reliable breakdown response with a minimum 72-hour on-site attendance time, fixing the majority of faults on the first visit with parts carried as standard.Machine Installation:
Supply, installation and commissioning of pallet wrapping and strapping machines, from single units right through to eight bank systems, with full operator training available.
Areas Covered
We provide packaging machinery services across the whole of the UK, with engineers
based throughout the country to keep response times fast and travel to your site straightforward.
We serve businesses in England, Scotland and Wales,
making us one of the few service providers genuinely able to support national accounts from a single trusted supplier.
Why Choose Us?
With over 35 years of experience, we are a second-generation family-run business that has built its reputation entirely on reliability, honest advice and getting the job done properly first time.
We fix around 80% of machines on the first callout, carrying most common spare parts with our engineers to avoid costly return visits and unnecessary delays to your operation.
All parts we supply and fit are original manufacturer components wherever possible, or a known higher-quality branded alternative, so you can be confident in the longevity of every repair we carry out.
We offer fixed pricing for site visits, giving your accounts department a clear, predictable cost structure and removing any risk of invoice disputes after the work is completed.
Our technical support team is on hand to provide remote advice and guidance, helping you resolve minor issues without the need for a callout and reducing unnecessary engineer visits.
We also provide operator and team leader training on all machines we supply, service or install, educating your staff in correct working practices and day-to-day preventative care to lengthen the time between services.
All of our work is guaranteed, and our working partnerships span UK, European and Asian machine manufacturers, giving us access to parts, technical knowledge and support that many independent service providers simply cannot match.
Frequently Asked Questions
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How often should a pallet wrapping machine be serviced?
For most operations, a service every twelve months is recommended as a minimum. Machines running in high-volume or 24-hour environments should be serviced bi-yearly to prevent wear and parts from failing without warning.
15,000 to 20,000 uses is a typical cycle time for a service. This cycle number then can be a guide for what frequency of servicing is best suited for the machine. nPack can advise the best solution for each machine and budget. -
What does a pallet wrapping machine service include?
A full service typically covers inspection of all mechanical and electrical components, lubrication of moving parts, safety checks, replacement of wear items such as belts, bearings, proximity sensors and film carriage components, and a detailed engineer's report on machine condition.
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What is the difference between preventative maintenance and a breakdown repair?
Preventative maintenance is a planned, scheduled visit to inspect and service your machine before faults develop, keeping it running reliably and reducing the risk of unplanned stoppages. A breakdown repair is a reactive visit after a fault has already occurred, which is typically more disruptive and more costly than planned maintenance.
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Do you work on all makes and models of pallet wrapping machine?
Yes. We provide service support for all types and brands of pallet wrapping and strapping machines, from basic static turntable wrappers through to automated rotary arm and robotic systems, regardless of the original supplier.
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How quickly can you attend a breakdown?
We offer a minimum 72-hour on-site response time for breakdown callouts across the UK. Because our engineers are based throughout the country, we can often attend sooner than this depending on your location and the urgency of the situation.
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Can you supply & install new pallet wrapping machines?
Yes. We supply, install and commission pallet wrapping and strapping machines from single units right through to multi-machine bank systems. We can also advise on the right machine configuration for your site, throughput requirements and budget before any purchase is made.
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Do you offer operator training on packaging machines?
Yes. We provide operator and section leader training on all machines we supply, service or install, covering correct working practices and basic preventative maintenance routines. Training your team in the fundamentals of machine care is one of the most effective ways to reduce callout frequency and extend machine lifespan.
Get In Touch For A Quote
Whether you need a one-off repair, a planned maintenance programme or advice on a new machine installation, we are here to help.
Get in touch today and we will discuss your requirements, provide honest and straightforward advice, and give you a clear, no-obligation quote for the work you need.